I can't log in

You tried to sign up for an account but you can't log in. First, don't panic. If all else fails please contact us and we will make sure you can get access to your account.

The following information assumes that you have tried to sign up for a new account. You should have received an acknowledgement email.

Try logging in using the username or email address that you signed up with along with the password entered at the same time. If the displayed page indicates an incorrect username or password then the account may not have been setup properly and you should contact us directly. Double check the username and password though because they are case sensitive.

If the login succeeds then there should be a Logout option on the menu and the online registration page should be displayed. You should see a link to manage and create science fair applicactions. If not then it is likely that your web browser is not accepting the cookie from this site to track your login session.

This website uses cookies to track user logins. Cookies are the typical approach used by websites but antivirus/firewall and web browser settings can limit the use of cookies. This is often the case if the security options on the web browser are set high. If this is the case with your system then our website (mercersec.org) needs to be added to the exception list.

Unfortunately, how to add an exception depends upon the web browser and possibly the antivirus software you have installed on your system. We cannot provide support for all configurations but we outline the process for the two most popular browsers in use on Windows PCs: Internet Explorer and Firefox. There are actually different interfaces with these depending upon the version in use so look for similar menu items if yours does not match what is presented here. First check the online help for your web browser if you have problems.

Try logging in again after adding the exception. If adding the website as an exception does not fix the problem then you may need to check other aspects of your Internet connection including your antivirus software.

If you are accessing the site from a school or work you may need to check with your IT department to see if they are blocking cookies as well.

Internet Explorer

  • Select the Tools menu
  • Select the Internet options submenu
  • Select the Privacy tab on the dialog box
  • Click the Sites button
  • Add mercersec.org and click the Allow button (you may have to add www.mercersec.org as well)
  • Close the dialog boxes by clicking on the OK button

 

Firefox

  • Select the Tools menu item
  • Select the Options submenu
  • Select the Privacy tab on the dialog box
  • Click the Exceptions button
  • Add mercersec.org and click the Allow button (you may have to add www.mercersec.org as well)
  • Close the dialog boxes by clicking on the OK button